SiteProPlus.com

SiteProPlus.com – Turnkey website and marketing solutions for small businesses

Archive for the ‘Billing and Payment Administration’ Category

Cancellation of your old Paypal Subscription

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Effective May 17th, 2011, we are in the process of consolidating our Paypal accounts to separate the accounts from our hosting business from our internet marketing business.  As a result your current Paypal subscription has been stopped and you will not receive more charges associated with the subscription.  You may verify this cancellation by going into your Paypal login, under the Profiles tab, in the middle column under “Financial Information”, then under “My preapproved payments”

We will also be introducing new payment methods as Paypal has become prohibitively expensive.

Prior to your next billing date you will be sent an invoice to setup new billing details. If you decide to pay prior to your billing date we will refund the amount corresponding to the early payment on a pro-rata basis. Here are the links to the various subscription terms:

Term Paypal Alert Pay
Monthly
Click here for Monthly 


Click here for Monthly
Semi Annually
Click here for Bi Annual 

Annual
Click here for Annual 


Click here for Annual

 

Please note that you may cancel your Paypal (or Alert Pay) subscription anytime by sending us an email or by going to the Profiles page on your Paypal account after you login.  Terms of Service are located here.

NEW:  If you wish to pay by using your credit card on the phone you may do so by calling us at 1-888-256-3096 begin_of_the_skype_highlighting 1-888-256-3096 end_of_the_skype_highlighting.

 

Written by admin

May 17th, 2011 at 9:58 pm

Paypal Subscription Payments – Possible Issues – FAQ

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To increase the security for our clients we have implemented a new security policy centered on Paypal.   Besides convenience and security, Paypal protects consumers due to their favorable consumer protection policies.

For the convenience of our customers, we have  setup all of our customers billing details as a Paypal subscription.  Paypal subscriptions are convenient for customers since you are charged automatically on a monthly, semi-annual or annual basis as your account becomes due.  However on occasion there are possible problems that may occur. Read below for more.

Here are a a few FAQs:

FAQ 1.  How do I cancel my subscription should I need to cancel?

You can cancel it by contacting us by email or you can do it yourself.  Refer to https://www.paypal.com/helpcenter/main.jsp?cmd=_help&solutionId=27715&t=solutionTab&bn_r=o

FAQ 2.  Why does my credit card not show “SiteProPlus” as the merchant?

Our Paypal account is registered under “Web Venture Asia Inc.” which is the holding company that we are registered under.  If you receive a charge on your credit card under “Paypal” or “Web Venture Asia” or something that resembles that, then you know it is us.

FAQ 3.  What will happen if I accidentally performed a chargeback and how do I rectify it?

Should we receive a chargeback notification from Paypal we will attempt to contact you by phone and /or email and send you a copy verifying the chargeback.  Your account will be temporarily suspended as we assume that you are not continuing with your account. You will need to contact us immediately to resume your account by telephone at 1 888 256 3096.  In the meantime you need to contact first your bank to inform them that the chargeback was done in error so they can move it through.  You may also contact Paypal directly at 1-888-221-1161 and let them know to process the transaction.  Once we receive the confirmation your account will be resumed.

FAQ 4.  What do I do if my subscription doesn’t get charged due to insufficient funds or other issues and my website gets suspended?

If your Paypal account does not have sufficient funds we will be notified by Paypal first and contact you directly by email and/or phone. If you setup the subscription with your credit card there may be occasional issues with charging your card due to credit card expiry dates or other issues.  You will need to contact us by email or phone to temporarily reactivate your account while your payment issue is rectified.   You may rectify this by either adding funds to your Paypal account or by manually sending us  the payment.

You can send us payments by Paypal to our email at support@siteproplus.com or we can send you a Paypal invoice automatically which will allow you to pay online.

To avoid this problem we recommend that you setup a subscription on an annual basis.

Written by admin

November 28th, 2010 at 8:01 pm

Our New Payment Security Policies

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Having acquired the SiteProPlus.com business, we were rather appalled at the poor security the previous owners implemented on the system and decided to rectify this immediately.

Here was the situation under the  previous owners (Click on the image at the bottom of this post to see a screenshot).

  1. All employees past and current who had access to the system admin were able to view all credit card information (this was not encrypted) including the 3 digit CVV number of all clients.  In addition the offshore software company they outsourced the software design to could have easily accessed the server, exported the database and had the credit card information for all customers which can be easily sold to buyers that print fraudulent credit cards.
  2. They never implemented encryption so the text was viewed by everybody including temporary employees and freelancers who had access t the administration system.  All details could have been easily exported.
  3. They never had any policy on who was restricted to access this information.  Properly setup the credit card details would have been encrypted and not be viewable in clear text by any employees including the staff itself.
  4. When customers entered their credit card information from their customer control panel, the input of this information was not encrypted using the https secure protocol.  It was transported as clear text which would allow even elementary hackers to steal sensitive information.
  5. CAUTION:  Please make sure that no payments from SiteProPlus LLC appear on your credit card.  If so this is a fraudulent transaction executed by them and a chargeback is necessary.

Here are the steps we have done to ensure the security of our client payment data:

  1. We have removed all credit card data from the server for ALL clients effective October 28th.
  2. We are implementing an online payment solution that accepts credit cards.  Paypal, as one of the largest payment processors in the world owned by Ebay.com,  is our preferred payment processor due to their advanced security protocols and customer protection policies.  For details on their policies click here.  This ensures that nobody in our company will EVER have access to your credit card details.  We will never accept our customer’s credit card information via telephone or online directly.  Using a 3rd party e-wallet solution like Paypal is the most secure method of making a payment transaction.

Here are a few important points on using Paypal:

  1. Currently we are implementing Paypal’s subscription payments to bill clients.  This will charge clients automatically each month or year depending upon the billing cycle.  This subscription can be canceled at anytime if you send an email to us at support@siteproplus.com or you can do it yourself from the Profiles tab of your Paypal account.
  2. You do not need a Paypal account to use Paypal.  Paypal accepts Mastercard, Visa, Amex and Discover.   When you receive your invoice by email click on the payment link which will direct you to the Paypal payment page.  From there you simply locate the link in the middle of the web form where it says  “No PayPal account? Pay using your credit or debit card“. See screen shot below where I hilite the text, it’s a bit hard to find.

Here’s how we do our colleciton

  1. All invoices will now be sent by email.  You do not need to go to your site’s admin panel and enter your credit card  information.  Invoices will be sent out 2-4 days before the end of your current billing cycle.
  2. All invoice emails will indicate the previous amount received, the date that payment was received and the expiration date of the current billing cycle (that is due to expire).  When you click on the link you will see a page that says “Web Venture Asia Inc.” at the very top.
  3. At this point you will need to setup the subscription as described above.  Paypal will provide you with a confirmation as well.
  4. Once payment is received by SiteProPlus, a confirmation receipt will be sent to you by email acknowledging the transaction.  In the receipt the subscription ID# for the Paypal subscription, the amount received and the expiration date on the new billing cycle will be indicated.  Please keep this for your records.

Our payment policy for expired accounts:

  1. Customers that are not paid up by the end of the expiration date will be given a grace period of 14 days where the site will still be active.  In this period we will first email you a reminder, then attempt to phone you personally to notify you.  At that point if we are unable to contact you we will block the site for a period of 1 month.  During this time the site will not be accessible and a “Contact SiteProPlus page will be displayed”.  If we are still unable to contact you at this point we will remove the files from our server and let the domain name registration expire (at this point the site will be nearly 2 months overdue) as we will assume the client does not want to continue with the account.

If you have any questions on this post please contact us at the information located on our website.

Information has been removed.

Written by admin

October 30th, 2010 at 5:57 am