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Paypal Subscription Payments – Possible Issues – FAQ

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To increase the security for our clients we have implemented a new security policy centered on Paypal.   Besides convenience and security, Paypal protects consumers due to their favorable consumer protection policies.

For the convenience of our customers, we have  setup all of our customers billing details as a Paypal subscription.  Paypal subscriptions are convenient for customers since you are charged automatically on a monthly, semi-annual or annual basis as your account becomes due.  However on occasion there are possible problems that may occur. Read below for more.

Here are a a few FAQs:

FAQ 1.  How do I cancel my subscription should I need to cancel?

You can cancel it by contacting us by email or you can do it yourself.  Refer to

FAQ 2.  Why does my credit card not show “SiteProPlus” as the merchant?

Our Paypal account is registered under “Web Venture Asia Inc.” which is the holding company that we are registered under.  If you receive a charge on your credit card under “Paypal” or “Web Venture Asia” or something that resembles that, then you know it is us.

FAQ 3.  What will happen if I accidentally performed a chargeback and how do I rectify it?

Should we receive a chargeback notification from Paypal we will attempt to contact you by phone and /or email and send you a copy verifying the chargeback.  Your account will be temporarily suspended as we assume that you are not continuing with your account. You will need to contact us immediately to resume your account by telephone at 1 888 256 3096.  In the meantime you need to contact first your bank to inform them that the chargeback was done in error so they can move it through.  You may also contact Paypal directly at 1-888-221-1161 and let them know to process the transaction.  Once we receive the confirmation your account will be resumed.

FAQ 4.  What do I do if my subscription doesn’t get charged due to insufficient funds or other issues and my website gets suspended?

If your Paypal account does not have sufficient funds we will be notified by Paypal first and contact you directly by email and/or phone. If you setup the subscription with your credit card there may be occasional issues with charging your card due to credit card expiry dates or other issues.  You will need to contact us by email or phone to temporarily reactivate your account while your payment issue is rectified.   You may rectify this by either adding funds to your Paypal account or by manually sending us  the payment.

You can send us payments by Paypal to our email at or we can send you a Paypal invoice automatically which will allow you to pay online.

To avoid this problem we recommend that you setup a subscription on an annual basis.

Written by admin

November 28th, 2010 at 8:01 pm

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